FAQ
Quick answers, grouped by who is asking. For deeper reading, follow the links into the concepts and guides sections.
General
Is Pondara an LMS?
No. Pondara is an Enablement Management System (EMS). An LMS delivers content; an EMS manages enablement of professional practice. Field experts author scenarios from real situations; trainers own the learning process; learners practise; the AI plays actors and gives signal. The trainer is the canonical voice on a learner’s record, not the AI. See Overview.
Where does the AI come from? Can I trust its judgement?
The AI is a sparring partner — it plays scenario actors during hybrid dialogue and surfaces signal afterwards. It is never authoritative. Every AI signal is visible to a human trainer who can accept, adjust, or reject it. See AI as sparring partner.
Can I turn the AI off?
Partially. You can opt out of having the AI play the actor in your engagements — the dialogue then becomes a structured self-narration with a trainer review. See Opt out of AI.
Learner
Will my dialogue be used to train models?
No. Dialogue is stored within your org’s tenant for the trainer’s review and your own audit trail. It is not sent to model providers for training and it is not pooled across orgs.
What happens if my trainer disagrees with the AI signal?
The trainer’s verdict is canonical — that is what moves your record. The AI signal is logged alongside it as a second layer of evidence that the trainer can review later. A persistent disagreement on a scenario is a signal that the scenario itself may need a fresh look. See Evidence and verdicts.
How do I know which dimensions to focus on?
Open your radar — it shows your level on each of the eight sub-competencies, weighted by the scenarios you have engaged with. The Path tab surfaces the gaps your trainer has flagged or that your recent evidence highlights. See Read my radar.
Trainer
How long should I take to render a verdict?
There is no hard cap. The home queue surfaces evidence by age, and items older than seven days are escalated to your admin so they don’t fall off the radar. See Manage overdue work.
What if the AI signal is consistently wrong on a scenario?
That is a fork signal. Talk to the field expert who authored the scenario; persistent AI mismatches usually mean the brief is thin or the success criteria are ambiguous. See Scenario lifecycle.
Can I edit a learner’s history?
Verdicts you have rendered are part of the audit trail. You can render a fresh verdict on a later engagement, but you do not overwrite the past. The audit trail is append-only by design.
Field expert
Do I need to write success criteria for trainers?
Yes — but as reference material, not a rubric. The trainer is the one rendering verdicts; your criteria should describe what good looks like in the field, not enumerate boxes to tick. See Author a scenario.
Can I edit a Live scenario?
Cosmetic edits stay in place. Substantive changes — actors, phase sequence, sub-competency weights, success criteria — fork the scenario into a new draft that goes through validation again. In-flight engagements stay on the version they started. See Scenario lifecycle.
What is the realism preview, and is it required?
It is an AI sanity check before peer validation. It flags vague triggers, missing actor briefs, and contradictions. It does not approve the scenario — peers still do that — but it catches the things that would otherwise come back in the first review round. See Run the realism preview.
Admin
How do I onboard a new field?
Subscribe the org to the field, invite at least two practitioners as field experts, and wait for the first peer-validated scenario. Once that scenario is Validated, trainers can assign it. See Subscribe a field.
Can I export my org’s data?
Yes for the audit trail (assignments, verdicts, status transitions). Dialogue content is exported only via a separate request because it goes through a privacy review first. See Export the audit trail.
Privacy and policy
Where does my data live?
Inside your org’s Pondara tenant. Cross-org sharing is opt-in only — nothing leaks between orgs by default, including scenario libraries beyond what an org has explicitly subscribed to.
Can I delete my account?
Contact your admin. Admins request deletion through Pondara support; because of the audit-trail commitment, deletion is a coordinated action rather than a one-click button.